The app is easy to use and pick up is very snooth. Some advice…. The GPS location for pickup location selection is great, but since we did not enter the address of the place we were staying and relied on the GPS, the driver arrived at the next house, which is fine of course but he seemed confused about why. The app also asks for a phone number, but we live abroad, so I entered my non-Canadian phone number . It seems that the driver attempted contact me and didn’t get through, so I told him it is an overseas number. He said, with a bit of a scolding tone, that we should have just entered my friends phone number ( he was there to say bye to us) , pointing at him, so it was a bit strange he would assume that we were fine with providing someone else’s phone number for our ride. How about people who don’t have a friend with them when leaving Toronto? Anyways, the app is very good so I really do not believe a phone call is needed, maybe you could just implement a quick messaging / notification within the app? Driver could say (I am here) and the app would let the customer respond ( understand I am coming), and get rid of the phone number for pickup altogether. I’ll be using this company for my future trips to Toronto, thanks!